- Must be at least 21 years old
- Must hold a valid international or U.S. driver’s license
What if the driver loses their license-can they still rent the car?
If the primary driver loses their license, they can’t rent. Please obtain a replacement promptly before renting.
How do I register additional drivers(2nd, 3rd drivers)?
You can request this when booking. Additional fees apply due to insurance registration.
What should I do if an accident happens during a long-term rental?
Cantact the SJ Rent‑a‑Car represent to report the accident and follow further instructions.
Where can I check available long-term rental models and get a quote?
Just contact our main number or Kakao Talk and representative can provide vehicle options and quotes for any cars you’re interested in.
What is the repair process after an accident?
① Report Accident ▶ ② Deliver the vehicle to an authorized repair shop ▶ ③ receive the repair timeline and start repairs ▶ ④ Pay the deductible ▶ ⑤ Get your vehicle back once repairs are completed
The deductible is based on the chosen damage waiver plan:
- If repair cost ≥ deductible → pay deductible
- If repair cost < deductible → pay the actual repair cost
Note: Coverage is limited if the accident is due to traffic law violations, unauthorized drivers, or driving under the influence.
What’s the deductible in case of an accident?
All vehicles are covered by liability, property damage, and collision insurances.
- Customer responsibility: $1,000 deductible
- Coverage Limit
- Bodily injury (third-party liability): $25,000
- Property damage: $25,000
- Collision (self-damage): $25,000
Are pets allowed in the vehicle?
Pets are generally not allowed to avoid potential inconvenience to following renters (e.g., allergies).
However, if necessary, pets may ride in a carrier with additional cleaning fees applied (not covered by insurance).
Is delivery service available?
Yes—delivery service is available. Additional charges apply; please inquire for details.
What if I lose something in the car?
Contact us immediately with your reservation name, return date, vehicle type, and license plate number to assist in locating your item.
Note: We are not responsible for lost items, so please check thoroughly before returning.
- Pick‑up : 09:00 ~ 18:00
- Return : 09:00 ~ 18:00
※ Customer support available Monday–Friday (09:00 ~ 18:00)
What are the pick-up/return rules?
Short-term rentals may be picked up or dropped off by the primary renter plus any pre-registered 2nd or 3rd drivers, with valid licenses.
Note: Pick‑up and return must occur during business hours.
Can I view vehicle details when booking?
Yes—you can see detailed vehicle info when booking, including model year, key features (e.g., rear camera, Bluetooth, navigation), cargo capacity (e.g., golf bags, stroller), seating capacity, and driver eligibility.
Can I use my own personal auto insurance?
Yes—you may use your personal auto insurance. Please provide a copy of your insurance card.